Shipping policy

Shipping Policy

Last updated: September 2, 2026

Thank you for shopping with Cozynest. We work with third-party suppliers and fulfillment partners to get your products delivered directly to you.

1. Order Processing

Orders are typically processed within 2–5 business days after your order is placed.

Processing times may vary depending on product availability, supplier processing times, order volume, holidays, and other circumstances.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.

2. Shipping Times

Estimated delivery times are generally 7–15 business days after an order has been processed and shipped.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on:

Shipping carrier
Destination
Product availability
Customs processing
Weather
Holidays
Unexpected carrier delays
Other circumstances outside of our control

Some products may have different estimated delivery times. If a product has a specific shipping timeframe listed on its product page, that timeframe will apply.

3. Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase.

Shipping rates may vary depending on the product, destination, shipping method, and order size.

From time to time, Cozynest may offer promotional or free shipping on qualifying orders.

4. Tracking Information

Once your order has shipped, tracking information will be provided when available.

Please allow 2–5 business days for tracking information to update after receiving your shipping confirmation. Tracking information may not immediately show movement while the carrier or fulfillment partner processes the shipment.

5. Multiple Items in One Order

If you purchase multiple products, your items may be shipped separately.

Because we work with different suppliers and fulfillment partners, products from the same order may arrive in separate packages and at different times.

You will not necessarily receive every item in your order in the same package.

6. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be reshipped.

Please contact us as soon as possible if you notice an error in your shipping information.

7. Lost, Stolen, or Delayed Packages

Cozynest is not responsible for delays caused by shipping carriers, weather, customs, holidays, or other circumstances outside of our control.

If tracking information shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.

You should also contact the shipping carrier directly.

If your package appears to be lost or significantly delayed, contact us and we will do our best to assist you in working with the carrier or fulfillment partner.

8. International Orders

International orders may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country.

Any customs duties, taxes, or additional fees charged by the destination country are the responsibility of the customer unless otherwise stated at checkout.

International delivery times may vary significantly depending on customs and the destination country.